Terms & Conditions 

1. Refund and Exchange Policy

• No Refunds: We do not offer refunds for any purchases made on our website.

• Exchange Only: We offer an exchange only if you are dissatisfied with your purchase. To request an exchange, please contact us via email within 30 days of receiving your order. Any exchange requests made after 30 days will not be accepted.

• Custom Orders and Sizes: Custom orders and items made in custom sizes are not eligible for refunds or exchanges.

• Exchange Process: Exchanges will only be permitted for the same item. If you wish to exchange an item, please email us at Elisegarnhamdesigns@gmail.com with your order details, and we will assist you with the exchange process.

• 2. Contact Information

• For any issues, inquiries, or exchange requests, please reach out to us via email at:

• Email: Elisegarnhamdesigns@gmail.com

• 3. Privacy Policy

• We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

• 4. Limitation of Liability

• We are not responsible for any damages or losses arising from the use of our website or the products sold here.

• Our liability is limited to the total amount of the order in question.

• 5. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of United Kingdom  without regard to its conflict of law principles.

• 6. Postage Costs and Lost Items

• Customer Responsibility for Postage: The customer is responsible for all postage costs associated with exchanges. We recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your exchanged item.

• Lost Items in Transit: We are not responsible for any items lost or damaged during the shipping process. If you are exchanging an item, please ensure you use a reliable and traceable shipping method. In the event that an item is lost in transit, we cannot be held liable for the loss or any associated costs.

• 7. Import Taxes and Return Postage Costs

• Import Taxes: Customers are responsible for any import taxes, duties, or customs fees that may be incurred when receiving products in their country. These costs are not included in the purchase price and are the sole responsibility of the customer.

• Return Postage: If an item is returned to us due to failed delivery, refusal, or incorrect address, the customer will be responsible for paying the postage costs for the reshipment of the item.